PK !NN _rels/.rels PK +{TППword/document.xml Non-Instructional PPA: AS - Business Services (BS) PPA Review Narrative2021 - 2022 GENERALName and Title of ManagerDavid TechairaName and Title of Contributor 1N/AName and Title of Contributor 2N/AName and Title of Contributor 3N/AName and Title of Contributor 4N/ADate Submitted to VP03/23/2022STUDENT SUCCESSHow does your service/office/non-instructional program focus on students?Business Services focuses on students by providing a variety of professional services related to the following: cashiering, billing, and account management (e.g. refunds and holds); payroll for student workers; processing of financial aid, scholarship, internship, and sponsorship payments; Cat Card balance management; mailroom, switchboard, and informational services; grants and contract management that support student services and academic programs; and procurement of goods and services that support instructional and non-instructional activities.How does your service/office/non-instructional program support students in: a. Completing their program/educational goal? b. Completing their program on time? Is there more that it can do?The support for students comes in the form of distributing financial aid, student refunds, and general information sharing with regard to campus resources. Based on the mission of your service/office/non-instructional program, describe how you offer 'equitable services' to different student groups at Ĵý?The Business Services Team serves all students with a focus on providing excellent customer service to the Hartnell Community. We also manage the finances and compliance of a variety of grants and categorical progarms (i.e. restricted funds) that pertain to providing equitable services on campus (e.g. basic needs, food pantries, student equity and achievement, COVID-relief funding). Describe the services that your program/service/office has offered to the Disproportionately Impacted (DI) student groups outlined in the 2020-21AY Summary of the Strategic Plan, which includes: American Indian/Alaskan Native, Foster Youth, Hawaiian /Pacific Islander, and/or Some other race.See above.Are there any Disproportionately Impacted (DI) groups that are currently NOT being served by your program/office/service? What resources would you need to better serve these student groups? Not applicable.Please describe any equity gaps that were not identified and/or discussed in the questions above, based on your experiences at Hartnell.Not applicable.SERVICE AREA OUTCOMESPlease describe any meaningful outcomes that have been achieved from the SAOs outlined in the prior academic year.Surveys to be conducted. Current goal is that a majority of our customers will be satisfied with the services provided by the Business Office in order to advance/support/achieve the primary strategic goals of the District. Assessment through the distribution of a survey with several questions regarding their level of satisfaction with specific services provided by the Business Office (payroll, accounting, budgeting, accounts payable, accounts receivable, grants management, fiscal reporting, purchasing, travel/mileage reimbursements, auditing, cashiering, mail services and switch board operator).Did the activities from the prior academic year, and any subsequent dialog lead to significant change in the effectiveness and/or efficiency of this service/office/non-instructional program during the current academic year? Please describe any resources that may help/have helped you overcome these challenges.The transition to remote working has enabled Business Services to adapt its processes to meet the needs of the college community. The technology provided to staff has enabled Business Services to maintain operations remotely, and the staff that continue to report to work on campus to perform essential functions are what make this department effective. What factors and/or challenges have influenced the effectiveness of your service/office/non-instructional program (e.g. staffing, equipment, facilities, etc.) over the last three academic years?The Business Services staff are the most influential on the effectiveness of our service area. Their expertise, institutional knowledge, dedication to students and Hartnell, as well as their adaptability are key assets. In the remote work environment, establishing electronic forms and workflow processes are one example of improved efficacy in service.SIGN OFF / APPROVALI have certified that the information above is complete and is represented accurately. (Unit Mgr)David Techaira ControllerPK !eH6 6 word/footnotes.xml PK !S0 0 word/endnotes.xml PK ! uword/theme/theme1.xml PK !uz word/settings.xml PK !@##word/webSettings.xml PK !C  word/fontTable.xml PK +{T(ȯdocProps/app.xml 852211379Microsoft Office Word011falseTitle1false91falsefalse16.0000PK +{T docProps/PK +{Tword/PK +{T word/_rels/PK +{T=AdocProps/core.xml Jason McElravyJason McElravy122020-07-22T14:41:00Z2021-03-31T16:52:00ZPK +{TF~~word/_rels/document.xml.relsPK +{Tȹ(([Content_Types].xml PK +{Tc./word/styles.xml PK +{T Â word/header1.xml Non-Instructional PPA: AS - Business Services (BS) PK +{Tz1word/footer1.xml 4/27/2022 Generated by Nuventive Improvement Platform Page PAGE * Arabic * MERGEFORMAT 1 of NUMPAGES * Arabic * MERGEFORMAT 1 PK !NN _rels/.relsPK +{TППwword/document.xmlPK !eH6 6 vword/footnotes.xmlPK !S0 0 ܭword/endnotes.xmlPK ! u;word/theme/theme1.xmlPK !uz 2word/settings.xmlPK !@##word/webSettings.xmlPK !C  \word/fontTable.xmlPK +{T(ȯdocProps/app.xmlPK +{T docProps/PK +{Tword/PK +{T word/_rels/PK +{T=AHdocProps/core.xmlPK +{TF~~8word/_rels/document.xml.relsPK +{Tȹ(([Content_Types].xmlPK +{Tc./Iword/styles.xmlPK +{T Â word/header1.xmlPK +{Tz1word/footer1.xmlPK_z