PK !NN _rels/.rels PK zT7word/document.xml Non-Instructional PPA: AA - Library Services/Instruction (LSI) PPA Review Narrative2021 - 2022 GENERALName and Title of ManagerDr. Guy Hanna, Dean of LLS&RName and Title of Contributor 1Cynthia Ainsworth, Student Services LibrarianName and Title of Contributor 2Deborah Stephens, Systems/Technology LibrarianSTUDENT SUCCESSHow does your service/office/non-instructional program focus on students?Students are the library’s primary stakeholders. All decisions, policies, and practices are made only after consideration of students’ needs and interests. In summer 2021, the library began to provide face to face services for limited hours as part of a phased reopening approach. In fall 2021, the library provided on-campus services five days a week, including evening hours. Remote service was available for all standard opening hours throughout the entire COVID closure. Spring 2022 saw a return to full opening hours for in-person services.Even as we return to face-to-face services, the librarians and library staff continue to provide library resources and remote services that students use and need in an online environment. These face-to-face and online library resources include reference and research assistance, orientations teaching information literacy skills, along with access to thousands of ebooks, dozens of databases with full-text articles in scholarly journals, magazines, and newspapers, films, and reference books. To better serve students, the library also expanded its methods of contact to include chat and text message. The librarians and library staff continue to investigate and learn about best practices to safeguard the health & welfare of students.How does your service/office/non-instructional program support students in: a. Completing their program/educational goal? b. Completing their program on time? Is there more that it can do?Library Research non-credit workshops are offered in Canvas supporting students who are required to complete research assignments. The one unit information literacy classes that the librarians teach often help students reach the number of units needed to complete their programs or reach their goal in a timely manner. If these courses are taken early in their college careers, students learn the information literacy skills they need to successfully complete research assignments in a timely and accurate manner. We recommend that these information literacy classes become part of a first year program, which would allow more students to be better prepared for college. An Outreach Librarian could provide an embedded library presence in courses with a research component to support student success on those projects.Based on the mission of your service/office/non-instructional program, describe how you offer 'equitable services' to different student groups at Ĵý?The library offers evening and Saturday hours for non-traditional students. Study rooms for quiet study, computers, and printers are available for students who don’t have these resources at home. Reference librarians provide support to off-campus students through multiple access points for students unable to come in-person to the main campus. Lockers are being purchased to provide access to print materials and semester-long reserve textbooks and calculators for students at the education centers. Librarians provide instructional sessions on Zoom to support DE students. Videos to support students doing research have been created and are available online 24/7. Librarians are currently examining the collection to ensure that the library provides materials with diverse viewpoints and authorship.Describe the services that your program/service/office has offered to the Disproportionately Impacted (DI) student groups outlined in the 2020-21AY Summary of the Strategic Plan, which includes: American Indian/Alaskan Native, Foster Youth, Hawaiian /Pacific Islander, and/or Some other race.Guardian Scholars course reserve textbook program supports Foster Youth. The library is studying the feasibility of removing fines and reducing fees to eliminate barriers to library use.Are there any Disproportionately Impacted (DI) groups that are currently NOT being served by your program/office/service? What resources would you need to better serve these student groups? We are not aware of any research to identify equity gaps in library services. This would be a starting point to begin planning other resources needed.Please describe any equity gaps that were not identified and/or discussed in the questions above, based on your experiences at Hartnell.Library services are limited/unavailable at the education centers due to lack of space and staffing. This creates an equity gap between those students who are able to access services in-person on the main campus, and those who are limited to online.SERVICE AREA OUTCOMESPlease describe any meaningful outcomes that have been achieved from the SAOs outlined in the prior academic year.Reference transactions increased significantly from Fall 2020 to Fall 2021 (138 to 587). While this is certainly affected by the return to in-person services, it may also reflect the increased methods of contact provided to our students. Although the SAO that was assessed is focused on user satisfaction, because we reached a 95% goal, we chose to pursue increased usage of our services, rather than attempting to increase user satisfaction.Did the activities from the prior academic year, and any subsequent dialog lead to significant change in the effectiveness and/or efficiency of this service/office/non-instructional program during the current academic year? Please describe any resources that may help/have helped you overcome these challenges.Students commented that they relied on information from their teachers rather than seeking help from librarians. In response, librarians created a Canvas library research workshop for faculty to embed in their Canvas course or offer as extra credit for students who do not seek help outside of the class. We worked with the Instructional Technologist to add a library link to the course-level menu in Canvas. We also increased our available modalities for students to contact the librarians, adding text and chat.What factors and/or challenges have influenced the effectiveness of your service/office/non-instructional program (e.g. staffing, equipment, facilities, etc.) over the last three academic years?Limited staffing has impacted our ability to meet the varied demands of students particularly at the education centers. Outdated technology in the library impacts students who rely on the library for computer and printing access.SIGN OFF / APPROVALI have certified that the information above is complete and is represented accurately. 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