PK !NN _rels/.rels PK TT~tϦϦword/document.xml Non-Instructional PPA: AA - Tutorial Services (TS) PPA Review Narrative2021 - 2022 GENERALName and Title of ManagerJainesh Singh, Director of Academic Affairs - Academic SupportName and Title of Contributor 1Jainesh Singh, Director of Academic Affairs - Academic SupportName and Title of Contributor 2Frank Henderson, Tutorial Services Coordinator Date Submitted to VP03/24/2022STUDENT SUCCESSHow does your service/office/non-instructional program focus on students?Tutorial Services (Panther Academic Support Services) provides co-curricular academic support (Panther Learning Lab) to all Hartnell students. Academic support includes tutoring, supplemental instruction and workshops for a variety of courses. In alignment with Ĵý strategic initiative, our program mission is Tutorial Services (Panther Academic Support Services) provides all Hartnell students with co-curricular learning opportunities focused on helping all students attain their educational and career goals Our program goals include Ensure all Hartnell students have access to high quality academic support at all campus locations Support all Hartnell student's ability to persist towards their educational and career goals Foster cross-campus partnerships that support Ĵýs' shared vision for student success Promote peer-to-peer collaboration and engagement How does your service/office/non-instructional program support students in: a. Completing their program/educational goal? b. Completing their program on time? Is there more that it can do?Tutorial Services (Panther Learning Lab- PLL) supports the college's Panther Prep (Panther Pledge) efforts. Our program outreaches directly to students once they have registered for classes. In addition to supporting students students with navigating campus technologies and resources, which includes PAWS, Canvas and Self ServiceBased on the mission of your service/office/non-instructional program, describe how you offer 'equitable services' to different student groups at Ĵý?The mission of Panther Academic Support Services is to provide all Hartnell students with co-curricular learning opportunities focused on helping all students attain their educational and career goals Students have access to in person and online services. The move to increased online support allows us to provide support to students unable to come to campus Describe the services that your program/service/office has offered to the Disproportionately Impacted (DI) student groups outlined in the 2020-21AY Summary of the Strategic Plan, which includes: American Indian/Alaskan Native, Foster Youth, Hawaiian /Pacific Islander, and/or Some other race.Prior to COVID and campus closure, tutorial services were available at the Guardian Scholars office, Veterans Center and MiCasa.  As the college transitions back to more in person services, tutorial services will continue to collaborate with programs such as Guardian Scholars, Veterans Center, MiCasa and Umoja program Are there any Disproportionately Impacted (DI) groups that are currently NOT being served by your program/office/service? What resources would you need to better serve these student groups? Recently, the Institutional Research Office developed a Student Success and Equity Dashboard. The dashboard provides course level success and retention data disaggregated by race and gender. For next academic year, tutorial services can review the data to determine which courses would need additional support and further collaboration among facultyPlease describe any equity gaps that were not identified and/or discussed in the questions above, based on your experiences at Hartnell.Recently, the Institutional Research Office developed a Student Success and Equity Dashboard. The dashboard provides course level success and retention data disaggregated by race and gender. For next academic year, tutorial services can review the data to determine which courses would need additional support and further collaboration among facultySERVICE AREA OUTCOMESPlease describe any meaningful outcomes that have been achieved from the SAOs outlined in the prior academic year.For 20-21, our student survey focused on online tutoring. Total of 51 students responded to the survey. Of the total respondents, 42% answered Yes to the question “Did you accomplish your goal”, 37% were referred to tutoring by their instructor and 70% strongly agreed to “The Online Panther Learning Lab staff made me feel welcomed and supported”Did the activities from the prior academic year, and any subsequent dialog lead to significant change in the effectiveness and/or efficiency of this service/office/non-instructional program during the current academic year? Please describe any resources that may help/have helped you overcome these challenges.Based on student feedback, the link to access online tutoring was made available directly from the students’ Canvas course. Students selected the “Get Tutoring (Hartnell)” button to connect directly with our virtual desk. The virtual desk was staffed during tutoring and operating hours.What factors and/or challenges have influenced the effectiveness of your service/office/non-instructional program (e.g. staffing, equipment, facilities, etc.) over the last three academic years?Due to the pandemic and campus closure, tutorial services transitioned fully online in spring 2020. For the 21-22 academic year, online tutorial services and in person services were offered to students. Tutorial services will continue to offer online and in person services SIGN OFF / APPROVALI have certified that the information above is complete and is represented accurately. 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